{"id":20578,"date":"2014-07-05T15:59:38","date_gmt":"2014-07-05T15:59:38","guid":{"rendered":"https:\/\/wordpress.org\/plugins-wp\/supportflow\/"},"modified":"2016-06-28T19:31:52","modified_gmt":"2016-06-28T19:31:52","slug":"supportflow","status":"closed","type":"plugin","link":"https:\/\/zul.wordpress.org\/plugins\/supportflow\/","author":183657,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"0.7","stable_tag":"0.7","tested":"4.5.33","requires":"3.5","requires_php":"","requires_plugins":"","header_name":"SupportFlow","header_author":"Daniel Bachhuber, Varun Agrawal, Alex Mills, Andrew Spittle","header_description":"","assets_banners_color":"037645","last_updated":"2016-06-28 19:31:52","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/wordpress.org\/plugins\/supportflow\/","header_author_uri":"","rating":3.5,"author_block_rating":0,"active_installs":10,"downloads":7323,"num_ratings":4,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"0.1":{"tag":"0.1","author":"VarunAgw","date":"2014-07-08 19:23:59"},"0.2":{"tag":"0.2","author":"iandunn","date":"2014-07-14 23:20:48"},"0.3":{"tag":"0.3","author":"iandunn","date":"2014-12-16 22:20:42"},"0.4":{"tag":"0.4","author":"iandunn","date":"2015-04-22 23:33:21"},"0.5":{"tag":"0.5","author":"iandunn","date":"2015-08-14 21:28:15"},"0.6":{"tag":"0.6","author":"iandunn","date":"2015-10-30 22:34:36"},"0.7":{"tag":"0.7","author":"iandunn","date":"2016-06-28 19:31:52"}},"upgrade_notice":{"0.7":"<p>Version 0.7 contains fixes for two medium-severity security bugs. 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SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.<\/p>\n\n<h3>A few of its features are:<\/h3>\n\n<ul>\n<li><p>Allow agents to create\/reply tickets using web interface.<\/p><\/li>\n<li><p>Customers can create ticket by sending an E-Mail or filling a web based form.<\/p><\/li>\n<li><p>Agents can opt to get E-Mail notifications of replies of tickets.<\/p><\/li>\n<li><p>Administrator can limit agents access to particular tags.<\/p><\/li>\n<li><p>Administrators can see daily\/weekly\/monthly ticket statistics.<\/p><\/li>\n<li><p>Agents can view tickets assigned to them in admin dashboard.<\/p><\/li>\n<li><p>Agents can insert predefined replies to the tickets.<\/p><\/li>\n<li><p>Agents can add their signature to tickets using one-click.<\/p><\/li>\n<li><p>Agents can forward whole conversation to anyone using its E-Mail ID.<\/p><\/li>\n<\/ul>\n\n<p>To contribute to SupportFlow visit [github] (http:\/\/github.com\/SupportFlow\/supportflow\/).<\/p>\n\n<!--section=installation-->\n<ol>\n<li><p>Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.<\/p><\/li>\n<li><p>After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.<\/p><\/li>\n<\/ol>\n\n<p>Now you are ready to use SupportFlow.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id='how%20can%20i%20insert%20a%20supportflow%20contact%20form%20in%20my%20site.'><h3>How can I insert a SupportFlow contact form in my site.<\/h3><\/dt>\n<dd><p>Just add <strong>[supportflow_submissionform]<\/strong> shortcode to the post you want to add SupportFlow form to.<\/p><\/dd>\n<dt id='why%20aren%27t%20messages%20being%20sent%20or%20received%3F%20%3D'><h3>Why aren't messages being sent or received? =<\/h3><\/dt>\n<dd><p>After successfully adding an e-mail account under SupportFlow &gt; E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes.<\/p>\n\n<p>If it still isn't working, check the log for any error messages or clues. To view the logs, add this line to a\n<a href=\"http:\/\/wpcandy.com\/teaches\/how-to-create-a-functionality-plugin\/\">functionality plugin<\/a>, and then visit the SupportFlow &gt; Log page.<\/p>\n\n<pre><code>add_filter( 'supportflow_show_log', '__return_true' );\n<\/code><\/pre>\n\n<p><strong>Warning:<\/strong> The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don't want to share.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>0.7 (2016-06-28)<\/h4>\n\n<ul>\n<li>Security: Fix two XSS vulnerabilities: <a href=\"https:\/\/hackerone.com\/reports\/145091\">#145091-h1<\/a> with CVSS score <a href=\"https:\/\/www.first.org\/cvss\/calculator\/3.0#CVSS:3.0\/AV:N\/AC:L\/PR:N\/UI:R\/S:C\/C:L\/I:L\/A:N\">6.1 (Medium)<\/a>, and <a href=\"https:\/\/hackerone.com\/reports\/145086\">#145086-h1<\/a> with CVSS score <a href=\"https:\/\/www.first.org\/cvss\/calculator\/3.0#CVSS:3.0\/AV:N\/AC:H\/PR:N\/UI:R\/S:C\/C:L\/I:L\/A:N\">4.7 (Medium)<\/a>. Thanks to <a href=\"https:\/\/hackerone.com\/whitehatter\">whitehatter<\/a> for discovering and disclosing them responsibly.<\/li>\n<li>Security: Add extra output escaping throughout plugin.<\/li>\n<li>Fix: Respect the Reply-To header.<\/li>\n<li>Update: Increase Gmail synchronization interval to 10 minutes.<\/li>\n<li><a href=\"https:\/\/github.com\/SupportFlow\/supportflow\/compare\/bb204abf5e48d0b3f6d12ebf4435613622ba10bd...fe706ccdb9859af32dddfff1c94c4c7048d794ea\">Full changelog<\/a><\/li>\n<\/ul>\n\n<h4>0.6<\/h4>\n\n<ul>\n<li>Security: Tightened access controls to read and set SupportFlow permissions.<\/li>\n<li>Privacy: Prevented leaking e-mail subject lines in search results.<\/li>\n<li>Privacy: Prevented leaking customer e-mail addresses to WordPress users that lacked SupportFlow permissions.<\/li>\n<\/ul>\n\n<h4>0.5<\/h4>\n\n<ul>\n<li>Improved handling of large mailboxes during initial message download.<\/li>\n<li>Tickets are now re-opened when new replies are added.<\/li>\n<li>Better handling of non-ASCII messages.<\/li>\n<li>Outgoing messages are now prefixed with a sequential ticket number instead of a random code.<\/li>\n<li>Agents are now notified if a message failed to send.<\/li>\n<li>Several minor bug fixes.<\/li>\n<li><a href=\"https:\/\/github.com\/SupportFlow\/supportflow\/compare\/518832bf05df04a5f4af6787b253f99269773bd6...a93947b597d5c5a14ec35ef15ec2ca38af60253e\">Full changelog<\/a><\/li>\n<\/ul>\n\n<h4>0.4<\/h4>\n\n<ul>\n<li>Uploads are now attached when sending a reply.<\/li>\n<li>Fix the timestamps on replies.<\/li>\n<li>Added ctrl-enter keyboard shortcut to submit replies.<\/li>\n<li>The original message is now quoted in replies.<\/li>\n<li>Added a filter to modify the IMAP cron interval.<\/li>\n<li>Added some logging to help troubleshoot problems.<\/li>\n<li><a href=\"https:\/\/github.com\/SupportFlow\/supportflow\/compare\/c1535678da9a8380e42672ceef71174f2d01fc88...5675f1d7e2c1dd3e7e8359d409a1e80ca8a8b141\">Full changelog<\/a><\/li>\n<\/ul>\n\n<h4>0.3<\/h4>\n\n<ul>\n<li>Auto-saving tickets<\/li>\n<li>Recently created tickets widget in dashboard<\/li>\n<li>Ticket assigned to current agent widget in dashboard<\/li>\n<li>Other tickets by the customer in view ticket page<\/li>\n<li>Allow agents to add signature in ticket<\/li>\n<li>Allowing basic HTML in replies<\/li>\n<li>Easy creation of support form using [supportflow_submissionform] shortcode<\/li>\n<li>Securely saving attachments<\/li>\n<li>Fixed bugs<\/li>\n<\/ul>\n\n<h4>0.2<\/h4>\n\n<ul>\n<li>Fix nonce and escaping bugs.<\/li>\n<li>Add ability to forward a ticket to someone outside of SupportFlow.<\/li>\n<li>Add a statistics page.<\/li>\n<li>Various minor bug fixes.<\/li>\n<li>Various UI and UX tweaks.<\/li>\n<\/ul>\n\n<h4>0.1<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"SupportFlow is a web based help desk software. 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